Shipping & Returns

Returns

Return Due To Change Of Mind

AOB will accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused, unopened and in resell-able condition.

Return shipping will be paid at the customers expense and they will be required to arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 

AOB will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Delivery Terms

 

Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

 

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

P.O. Box Shipping

AOB will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

 

Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

 

Delivery Time Exceeded

If delivery time has exceeded the forecast time, please contact us so that we can conduct an investigation.

 

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

 

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, we cannot process a cancellation. 

 

 

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

 

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Aaron O'Bryan Inc (AOB) ("we" and "us") is the operator of (https://aobproducts.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

 

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Customer service

For all customer service inquiries, please email us at info@aobproducts.ca